Last updated: September 12, 2026
We want you to be comfortable with your purchase. Lookopticgift offers free returns within 30 calendar days of delivery. This policy explains the difference between a remorse return and a defective item return, how to start a return, and how refunds are processed.
Return window
You have 30 calendar days from the delivery date to request a return.
Return method
Returns are sent back by mail. To start a return, email info@lookopticgift.my with:
- Your order number
- The item you want to return
- The reason for the return
- Photos, if the item is defective, damaged, or incorrect
We will reply with return instructions and a prepaid return label. Do not send an item back before receiving our return instructions.
Return address
Lookopticgift
17405 Foliage Ave, Farmington, MN 55024, United States
Return condition
Returned items must be:
- Unused
- In the original packaging
- Complete with any included accessories
- Free from damage caused after delivery
Remorse returns
A remorse return means you changed your mind, ordered the wrong style, or no longer need the item. For remorse returns:
- You must request the return within 30 calendar days of delivery.
- The item must meet the return condition above.
- Return shipping is free.
- No restocking fee is charged.
- No replacement fee is charged.
Once we receive and inspect the item, we will issue the refund to your original payment method.
Defective, damaged, or incorrect item returns
A defective return means the item arrived damaged, faulty, or different from what you ordered. For defective returns:
- Contact us within 30 calendar days of delivery.
- Include your order number and photos of the item and packaging.
- Return shipping is free.
- No restocking fee is charged.
- We will provide a replacement or a refund after inspection.
If the same item is unavailable, we will issue a refund instead of a replacement.
Refund timing
After we receive and inspect your return, we process the refund within 1–2 business days. The refund is sent to your original payment method. Your bank or payment provider usually posts the refund within 7–10 business days.
Return responsibility summary
| Scenario | Who starts the return | Return shipping | Restocking fee | Refund or replacement |
|---|---|---|---|---|
| Remorse | Customer requests within 30 days | Free | None | Refund after inspection |
| Defective | Customer contacts within 30 days with photos | Free | None | Replacement or refund after inspection |
Non-returnable situations
We cannot accept returns for items that are used, altered, damaged after delivery, or missing original packaging. If you are unsure whether your item qualifies, contact us before sending it back.
Contact
Email: info@lookopticgift.my
Phone: +1 651-245-0258
Hours: Monday–Friday, 9:00 AM–6:00 PM CT